FAQs
Is the payment secured ?
For any online payment on our site, you are connected to authorization servers designed to validate the data provided in order to prevent fraud. To do this, the server uses an encrypted mode and all information is encoded (SSL protocol), thus prohibiting any propagation of information in plain text on the Web.
What form of payment do we accept?
We accept all credit cards and PayPal.
What is the delivery delay ?
We process orders between Monday and Friday. Orders will be processed within 24 hours and shipped the day after the processing day. You will be delivered within 5 to 10 days. Due to the current situation, the delivery time may be extended.
Do you deliver worldwide?
Yes, we ship worldwide. We ship worldwide.
Do you provide tracking information?
If you received an email informing you that your order has been shipped, you will find a direct link to tracking your order. This may take several days, see the question: "What is the delivery time?". You can also contact us by email at the following address: support@luppa.fr.
I received a damaged item. What can I do to fix it?
We are sorry to hear this. Simply send us an image of the damaged item to the following email address: support@luppa.fr . and we will send you a similar replacement item as soon as possible.
I still have not received my order. What's taking so long?
We apologize for this delay. Sometimes shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still think you need help tracking your package or would like to inquire about your package, please contact us by email at support@luppa.fr.
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to be reimbursed for your order, we can of course complete the payment, in the event that the appeal is made within 14 days of receipt of the order and the product(s) concerned are not sold. For more information, please see our refund policy.
For any online payment on our site, you are connected to authorization servers designed to validate the data provided in order to prevent fraud. To do this, the server uses an encrypted mode and all information is encoded (SSL protocol), thus prohibiting any propagation of information in plain text on the Web.
What form of payment do we accept?
We accept all credit cards and PayPal.
What is the delivery delay ?
We process orders between Monday and Friday. Orders will be processed within 24 hours and shipped the day after the processing day. You will be delivered within 5 to 10 days. Due to the current situation, the delivery time may be extended.
Do you deliver worldwide?
Yes, we ship worldwide. We ship worldwide.
Do you provide tracking information?
If you received an email informing you that your order has been shipped, you will find a direct link to tracking your order. This may take several days, see the question: "What is the delivery time?". You can also contact us by email at the following address: support@luppa.fr.
I received a damaged item. What can I do to fix it?
We are sorry to hear this. Simply send us an image of the damaged item to the following email address: support@luppa.fr . and we will send you a similar replacement item as soon as possible.
I still have not received my order. What's taking so long?
We apologize for this delay. Sometimes shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still think you need help tracking your package or would like to inquire about your package, please contact us by email at support@luppa.fr.
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to be reimbursed for your order, we can of course complete the payment, in the event that the appeal is made within 14 days of receipt of the order and the product(s) concerned are not sold. For more information, please see our refund policy.